At 96mas, your privacy is not merely a legal obligation – it is a responsibility we take seriously every day. This document transparently explains how we handle your personal data from start to finish.
Each of these principles is more than a statement — it is a daily practice that ensures your data remains secure at all times
All communications between your device and 96mas servers are protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Your data cannot be intercepted or read by third parties during transmission.
96mas only collects data that is strictly necessary for platform operations and regulatory compliance. We do not collect irrelevant or excessive information, keeping your privacy protected at the highest standard.
Your personal data has never been and will never be sold, rented, or shared with any third party for marketing purposes. This is an absolute commitment by 96mas that remains unchanged regardless of market conditions.
Access to player data within 96mas internal systems is restricted to authorised personnel on a need-to-know basis. All access is logged and regularly audited by our security team.
You have the full right to access, update, transfer, or request deletion of your personal data at any time. All such requests can be processed directly through your account panel or via our support team.
In the event of any security incident involving player data, 96mas is committed to notifying affected players within 72 hours as a measure of transparency and accountability to our community.
This Privacy Policy ("Policy") describes how 96mas ("we", "Platform") collects, uses, stores, and protects your personal information when you use our platform, whether through the 96mas website or mobile app.
We understand that your trust in 96mas depends not only on the quality of games we offer, but also on how we handle the personal information you entrust to us. That's why this policy is written in plain, straightforward language — not convoluted legal jargon — so you truly know what happens to your data.
By using the 96mas platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with the Terms & Conditions us for a complete overview.
96mas collects several categories of personal data depending on how you interact with our platform. Below is a full breakdown of the data types collected and their sources:
| Data Categories | Example Information | Resources |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet information, transaction records | Deposit and withdrawal process |
| Platform Activity Data | Game history, betting records, and usage habits | Automatically generated during use |
| Technical Data | IP address, device type, operating system, web browser | Server logs, cookies, tracking technologies |
| Communication Data | Support chat records, emails, and complaints | Interactions with the customer support team |
We do not collect sensitive data categories such as medical information, political views, religious beliefs, or biometric data unless specifically required by law or regulatory authorities.
The personal data we collect is used exclusively for the following purposes. We do not use your data beyond the scope stated here without first obtaining your additional consent:
96mas processes your personal data on valid legal grounds under applicable data protection legislation. Depending on the type of data and purpose of processing, the legal bases we rely on are as follows:
96mas does not sell, rent, or trade your personal data. However, there are specific circumstances where we may need to share your data with the following parties:
96mas does not retain your personal data longer than necessary for its original collection purpose or as required by law. The following are our data retention period guidelines:
When data is no longer required, it will be securely deleted or anonymised in accordance with industry standards. You may request data deletion through your account panel or support team, subject to legally mandated retention obligations.
The 96mas platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and collect aggregated analytics data. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and performance of the 96mas platform on your device.
As a 96mas player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you at any time via the account panel.
Update or correct inaccurate or incomplete personal data in your profile.
Request deletion of your personal data, subject to applicable legal retention obligations.
Object to the processing of your data for specific purposes such as direct marketing communications.
Receive your data in a structured, machine-readable format for transfer to another provider.
Request restriction of your data processing while a dispute or review is ongoing.
To exercise any of the above rights, you may submit a request through your account panel under the "Privacy Settings" section or contact the 96mas support team via live chat. We will process your request within 30 business days.
Data security is not just about technology — it is a combination of policies, procedures, and workplace culture we practise every day at 96mas. Here are the technical and organisational measures we have implemented:
The 96mas platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Our KYC process is the primary mechanism for ensuring compliance with this age restriction.
If you become aware that someone under the age of 18 has registered or is using the 96mas platform, please contact our support team immediately so that appropriate action can be taken.
96mas reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or updated platform features. When material changes are made, we will:
Continued use of the 96mas platform after the effective date of any amendment is considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account in accordance with the procedure set out in Terms & Conditions us.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following methods:
We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.
Join over 250,000 Malaysian players who trust 96mas – a platform that safeguards your data with the same commitment it brings to your gaming experience.