96mas Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Player" or "User") and 96mas ("Platform", "We"). By accessing, registering for, or using any part of the 96mas platform – whether via the website or mobile app – you expressly acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document.

If you disagree with any part of these Terms and Conditions, you are required to stop using our platform immediately. Continued use of the 96mas platform following any amendments to these terms will be considered acceptance of the revised terms.

2 Eligibility & Account Registration

To register and use the 96mas platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration and throughout continued use of the platform.
• Residing in a region where the use of services such as those provided by 96mas is lawful under your local laws.
• Having full legal capacity to enter into a legally binding agreement.
• Have never had your membership suspended, banned, or revoked by 96mas due to fraud or prior violation of terms.
• Acting on your own behalf and not as an agent or representative of any third party.

During registration, you are required to provide truthful, accurate, and up-to-date information. 96mas reserves the right to conduct a KYC (Know Your Customer) verification process at any time to confirm your identity. Failure to provide the requested verification documents within the stipulated timeframe may result in a temporary suspension of your account.

Each individual is permitted only one active account. If we detect duplicate accounts belonging to the same individual — based on IP address, device, personal information, or payment method — all associated accounts will be suspended and accumulated balances may be forfeited without prior notice.

3 Account Security & Password

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. 96mas will not be liable for any loss or damage arising from your failure to protect your account information.

• Never share your password or login credentials with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and special characters.
• Log out of your account after every session, especially when using a public or shared device.
• Enable two-factor authentication (2FA) via your account panel for an added layer of security.
• Notify the 96mas support team immediately if you suspect your account has been accessed without authorization.

96mas uses 256-bit SSL encryption to protect all communications between your device and our servers. However, security starts on your end. We strongly recommend avoiding unsecured public Wi-Fi when accessing your 96mas account.

4 Deposits & Withdrawals

96mas supports a wide range of popular deposit and withdrawal methods for Malaysian users, including FPX, bank transfers to all major local banks, Touch 'n Go eWallet, and GrabPay. All transactions are processed through secure payment channels.

Regarding deposits:

• The minimum deposit amount is as stated on the deposit page within your account and may vary depending on the payment method selected.
• Deposit funds will be credited to your account within the stipulated time once the transaction is successfully confirmed by the payment provider.
• 96mas does not charge any processing fees on deposits. Any fees imposed by third-party banks or e-wallet providers are the player's responsibility.
• All deposits must be made using a payment method registered in your own name. Deposits from third parties are not accepted and will be returned.

Regarding withdrawals:

• Withdrawal requests are processed within 30 minutes for VIP members and within 2 hours for all other members during normal operating hours.
• Withdrawals will only be processed to a verified bank account or e-wallet registered in the name of the registered player.
• 96mas reserves the right to request additional verification documents before approving withdrawal requests for AML (Anti-Money Laundering) compliance purposes.
• Withdrawals may be delayed or withheld in cases that require further investigation related to suspicious activity.

5 Bonuses, Promotions & Wagering Requirements

96mas offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, exclusive VIP offers, and seasonal promotions. All bonuses are subject to specific terms stated in each offer.

• The wagering requirement (rollover/wagering requirement) for each bonus will be clearly stated in the relevant promotion's terms. Players must fulfill this requirement before any withdrawal of bonus funds or wins derived from bonus funds is permitted.
• Bonuses may only be used for playing on the 96mas platform and may not be transferred, sold, or directly exchanged for cash.
• 96mas reserves the right to withdraw any bonus awarded if there is evidence of abuse, manipulation, or attempts to exploit promotional offers.
• Each player is eligible to receive each type of bonus only once unless otherwise stated in the relevant promotion's terms.
• 96mas reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules & Results

All games on the 96mas platform use a Random Number Generator (RNG) system that has been audited and certified by an accredited independent body, ensuring every game result is random and free from any manipulation.

• Game results recorded in the 96mas system are final and binding. Any discrepancy between a player's screen display and the server records will be resolved based on the server records.
• In the event of a technical disruption during a game session, 96mas will endeavor to restore the game to its last valid state. If restoration is not possible, the relevant bet will be refunded.
• 96mas is not liable for any losses incurred due to internet disruptions or device issues on the player's end.
• Any wins resulting from a known technical error, glitch, or system malfunction are invalid and will not be paid out.

7 Prohibited Conduct & Activities

Players are strictly prohibited from engaging in any of the following activities on the 96mas platform:

• Using automated software (bots), scripts, or any third-party tools to play or interact with the platform.
• Colluding with other players to gain an unfair advantage in games.
• Uploading or distributing unlawful, threatening, defamatory, or seditious content through the platform's communication channels.
• Attempting to access unauthorized areas of the platform, including other players' accounts or administrative systems.
• Engaging in any activity that may be classified as money laundering or financing illegal activities.
• Abusing the customer support system with false complaints or attempts to manipulate outcomes through coercion.

8 Account Suspension & Closure

96mas reserves the right to suspend or close a player's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspicious or fraudulent activity detected by our monitoring systems.
• Failure to provide requested KYC documents within the stipulated timeframe.
• Instructions from law enforcement or relevant regulatory authorities.
• Account closure requested by the player themselves.

Players may also request voluntary account closure at any time by contacting the 96mas support team. Any valid balance in a voluntarily closed account will be returned to the player upon completion of the verification process, provided there are no outstanding payment issues or pending investigations.

9 96mas Limitation of Liability

To the extent permitted by law, 96mas shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from gaming or betting.
• Service disruptions due to scheduled or unplanned system maintenance.
• Data loss resulting from technical failures beyond our reasonable control.
• Actions or omissions of third-party service providers used in the operation of the platform.

96mas's total liability to any player under any circumstance shall not exceed the net deposit amount made by that player in the 30 days preceding the relevant claim.

10 Responsible Gaming

96mas cares about the well-being of every player. We provide comprehensive self-control tools to help players manage their gaming habits in a healthy and responsible manner.

• Daily, weekly, and monthly deposit limits can be set directly in your account panel.
• Loss limits and session time limits can be activated at any time.
• The voluntary break option allows you to pause your account for a set period.
• Full self-exclusion is available for those who need a longer or permanent break.

If you or someone you know is showing signs of a gambling problem, please visit our Responsible Gaming for more information and available support resources.

11 Privacy & Data Protection

96mas is committed to protecting your privacy and personal data. The collection, storage, and use of your data is carried out in accordance with our Privacy Policy our detailed one.

• Your personal data is collected solely for platform operations, identity verification, and regulatory compliance purposes.
• 96mas does not sell or rent players' personal data to third parties for marketing purposes.
• You have the right to access, update, or request deletion of your personal data at any time via your account panel or by contacting our support team.
• All data is stored on secure servers with access restricted to authorized personnel only.

12 Amendments & Applicable Law

96mas reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. For significant changes, we will provide reasonable notice via your registered email or an in-platform notice at least 7 days before the changes take effect, except in emergencies requiring immediate action.

It is your responsibility to review this Terms and Conditions page periodically. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between both parties. If negotiation fails, the dispute shall be referred to binding arbitration in accordance with the prescribed procedures.